Terms & Conditions

Please read these conditions carefully. On booking, each person on the booking (“the Guest”) acknowledges and agrees that these conditions apply and extending to any person (also referred to as “Guest” or “Invitee”) occupying or visiting the roost (the Premises).

NO SMOKING

There is strictly NO SMOKING permitted at The Roost. Smoking inside of the accommodation is considered damage and will incur cleaning and sanitising fees. Any charges and/or call out fees resulting from any fire service being called to The Roost will also be payable by the Guest in addition to a $200 penalty.

RESERVATIONS

At the time of making a reservation, The Roost will request a valid credit card to secure the accommodation. By providing credit card details, guests authorise The Roost to charge the cost of their accommodation to the valid credit card. If applicable, extras purchased of Fees included by the Guests will be charged on check-out.

The Roost will endeavour to provide the requested accommodation but reserves the right to refuse requests for bookings.

Rates are based on two guests, per night, with additional guests charged per person, per night. Maximum occupancy is four (including children). Only the number of Guests shown on the reservation may stay.  Additional undeclared adults, children & infants will not be permitted to stay with the existing reservation. Any breach of this policy will result in immediate cancellation of the reservation, including instant eviction without refund.

Under 18’s: All Guests under the age of 18 years must be accompanied by a parent/guardian or an individual over the age of 18 years. We reserve the right to refuse any booking if the legal guardian over 18 years cannot provide current photo ID on check in.

The accommodation must not be used for any unlawful purpose.

ACCOMMODATION

Whilst care is taken to ensure that the description of facilities at The Roost are accurate we cannot be held responsible for any misinterpretation. If any feature or facility is essential to the Guest’s requirements we suggest the Guest checks this with the reservation staff at time of booking.

Free WiFi is available to guests for reasonable use. We do not support the download or streaming of large-sized files (movies, gaming etc.)

Check in time is 3pm

Check out time is 10am. On departure, the accommodation must be left in a clean and tidy condition. You must notify us immediately of any damages or breakages. The Roost reserves the right to charge additional fees, from the valid credit card provided, for any loss or damage to the accommodation or furnishings during your stay.

Please respect the sensitive nature of our surroundings and keep noise to a minimum, for the comfort of other guests. For the enjoyment of all guests and neighbours, our Volume-Control policy applies:

1 Complaint = 1 Warning
2 Complaints = Farewell

After hours emergencies: The Manager can be contact on 0458 559 187 or 0416 011 468. Note that this is a remote location, and maintenance issue may not be  able to be attended to until working hours.

Pets & Animals

Animals or pets are not to be brought onto the premises unless in accordance with the Pet Policy.

Keys & Lockout

A fee of $200 will be charged in the event staff are called out between 6pm – 8am due to misplaced or lost keys to gain access to the property. In the event of being locked out please dial 0458 559 187 or 0416 011 468. A charge of $150.00 will apply for any keys which are lost or damaged.

CANCELLATION BY THE ROOST

We accept bookings in good faith and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the letting pool, if the property is altered in any way, or any other bona fide reason. Circumstances may arise where you need to cancel your reservation. In the event that we need to cancel, we will provide a full refund of can apply the cost of the original reservation to a new reservation.

CANCELLATION BY THE GUEST 

The cancellation policy will vary and is subject to the rate offer and the time of the year. If there is no cancellation policy specified on the deal,  the default cancellation policy applies:  If you are uncertain of the cancellation policy that applies, please confirm with The Roost before you book.

Default cancellation policy:

• No refunds for cancellations made within 7 days of check-in
• 50% refund for cancellations made withing 14 days from check-in
• Full refund for cancellations made within 48 hours of booking and is more than 14 days from check-in

GUEST’S PROPERTY

Vehicles and other property of the guest shall be the risk of the guest at all times. The Roost accepts no responsibility for any damage or loss of guest’s property.

PAYMENT POLICY

Charges must be paid by cash, bank cheque or credit card before occupancy commences. Credit and Debit cards accepted include MasterCard and Visa card. American Express and Diners cards are not accepted. Costs associated with processing Mastercard and Visa will be passed onto the Guest. This is usually 1.25% of the total costs but this may change from time to time.

A bond is required on each booking in advance for any damages or charges as a result of the Guest’s stay.  This will be 30% or the cost of the stay.  This is to be paid at the time of booking.

Any excessive cleaning over and above normal levels will be charged to the Guest. The Guest authorises the Manager to charge the credit card provided with the booking for any loss, damage, monetary contribution for which the Guest is liable under this document or otherwise.

The Guest agrees to pay daily rate on apartment for any downtime on the unit caused by damage by the Guest. (i.e.: Unit cannot be rented out)

There is no refund for early departure by the Guest.

CODE RED FIRE DANGER DAYS

A Fire Danger Rating of Code Red is the highest level of rating in Victoria. It signifies the worst conditions for grassfires and bushfires. Code Red ratings are only called for days of extraordinary and extremely dangerous conditions. www.cfa.vic.gov.au

In the event of a Catastrophic Fire Warning being declared for our region, The Roost will be closed.

Guests in-house will be advised to vacate their accommodation the event of a Catastrophic Fire Warning or if the management deems it to be likely to occur,

Guests due to check-in on the Catastrophic Fire Warning will be notified that their accommodation will not be available, and The Roost will be closed.

In-house guests and guests due to arrive on the Catastrophic Fire Warning will be issued with a credit voucher for a future stay, equal in value to the balance of their stay.