Terms & Conditions
Please read these conditions carefully. On booking, each person on the booking (“the Guest”) acknowledges and agrees that these conditions apply and extending to any person (also referred to as “Guest” or “Invitee”) occupying or visiting the roost (the Premises).
NO SMOKING
There is strictly NO SMOKING permitted at The Roost. Smoking inside of the accommodation is considered damage and will incur cleaning and sanitising fees. Any charges and/or call out fees resulting from any fire service being called to The Roost will also be payable by the Guest in addition to a $200 penalty.
RESERVATIONS
At the time of making a reservation, The Roost will request a valid credit card to secure the accommodation. By providing credit card details, guests authorise The Roost to charge the cost of their accommodation to the valid credit card. If applicable, extras purchased of Fees included by the Guests will be charged on check-out.
The Roost will endeavour to provide the requested accommodation but reserves the right to refuse requests for bookings.
Rates are based on two guests, per night, with additional guests charged per person, per night. Maximum occupancy is four (including children). Only the number of Guests shown on the reservation may stay. Additional undeclared adults, children & infants will not be permitted to stay with the existing reservation. Any breach of this policy will result in immediate cancellation of the reservation, including instant eviction without refund.
Under 18’s: All Guests under the age of 18 years must be accompanied by a parent/guardian or an individual over the age of 18 years. We reserve the right to refuse any booking if the legal guardian over 18 years cannot provide current photo ID on check in.
The accommodation must not be used for any unlawful purpose.
ACCOMMODATION
Whilst care is taken to ensure that the description of facilities at The Roost are accurate we cannot be held responsible for any misinterpretation. If any feature or facility is essential to the Guest’s requirements we suggest the Guest checks this with the reservation staff at time of booking.
Free WiFi is available to guests for reasonable use. We do not support the download or streaming of large-sized files (movies, gaming etc.)
Check in time is 3pm
Check out time is 10am. On departure, the accommodation must be left in a clean and tidy condition. You must notify us immediately of any damages or breakages. The Roost reserves the right to charge additional fees, from the valid credit card provided, for any loss or damage to the accommodation or furnishings during your stay.
Please respect the sensitive nature of our surroundings and keep noise to a minimum, for the comfort of other guests. For the enjoyment of all guests and neighbours, our Volume-Control policy applies:
1 Complaint = 1 Warning
2 Complaints = Farewell
After hours emergencies: The Manager can be contact on 0458 559 187 or 0416 011 468. Note that this is a remote location, and maintenance issue may not be able to be attended to until working hours.
Pets & Animals
Animals or pets are not to be brought onto the premises unless in accordance with the Pet Policy.
Keys & Lockout
A fee of $200 will be charged in the event staff are called out between 6pm – 8am due to misplaced or lost keys to gain access to the property. In the event of being locked out please dial 0458 559 187 or 0416 011 468. A charge of $150.00 will apply for any keys which are lost or damaged.
CANCELLATION BY THE ROOST
We accept bookings in good faith and these bookings may be subject to change. We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the letting pool, if the property is altered in any way, or any other bona fide reason. Circumstances may arise where you need to cancel your reservation. In the event that we need to cancel, we will provide a full refund of can apply the cost of the original reservation to a new reservation.
CANCELLATION BY THE GUEST
The cancellation policy will vary and is subject to the rate offer and the time of the year. If there is no cancellation policy specified on the deal, the default cancellation policy applies: If you are uncertain of the cancellation policy that applies, please confirm with The Roost before you book.
Default cancellation policy:
- No refunds for cancellations made within 7 days of check-in
- 50% refund for cancellations made withing 14 days from check-in
- Full refund for cancellations made within 48 hours of booking and is more than 14 days from check-in
GUEST’S PROPERTY
Vehicles and other property of the guest shall be the risk of the guest at all times. The Roost accepts no responsibility for any damage or loss of guest’s property.
PAYMENT POLICY
Charges must be paid by cash, bank cheque or credit card before occupancy commences. Credit and Debit cards accepted include MasterCard and Visa card. American Express and Diners cards are not accepted. Costs associated with processing Mastercard and Visa will be passed onto the Guest. This is usually 1.25% of the total costs but this may change from time to time.
A bond is required on each booking in advance for any damages or charges as a result of the Guest’s stay. This will be 30% or the cost of the stay. This is to be paid at the time of booking.
Any excessive cleaning over and above normal levels will be charged to the Guest. The Guest authorises the Manager to charge the credit card provided with the booking for any loss, damage, monetary contribution for which the Guest is liable under this document or otherwise.
The Guest agrees to pay daily rate on apartment for any downtime on the unit caused by damage by the Guest. (i.e.: Unit cannot be rented out)
There is no refund for early departure by the Guest.
Download the VicEmergency app.
Fire Danger Period & Catastrophic Fire Policy
Fire Danger Ratings
Fire Danger Ratings indicate how dangerous a fire could be if one were to start. They help people understand the level of risk and decide what actions may be required to stay safe during bushfires and grassfires.
Fire Danger Ratings are shown consistently across Australia, so whether you are at home or travelling, the same rating system applies.
There are four Fire Danger Rating levels:
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Moderate – Plan and prepare
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High – Be ready to act
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Extreme – Take action now to protect your life and property
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Catastrophic – For your survival, leave bushfire risk areas
Further information is available from the Country Fire Authority (CFA):
In the event of a Catastrophic Fire Warning being declared for our region, The Roost will be closed.
Guests in-house will be advised to vacate their accommodation the event of a Catastrophic Fire Warning or if the management deems it to be likely to occur,
Guests due to check-in on the Catastrophic Fire Warning will be notified that their accommodation will not be available, and The Roost will be closed.
In-house guests and guests due to arrive on the Catastrophic Fire Warning will be issued with a credit voucher for a future stay, equal in value to the balance of their stay.
Fire Danger Period – Important Booking Information
The Roost is located in a bushfire-prone region. Each year, the Fire Danger Period is declared by the CFA when fire risk is heightened due to seasonal conditions.
Booking during the Fire Danger Period carries an increased level of risk.
During this time:
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Fire Danger Ratings can escalate rapidly, sometimes with little notice
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Emergency warnings or evacuation advice may be issued
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Accommodation closures may be required for safety reasons
By choosing to book during the Fire Danger Period, guests acknowledge and accept that:
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Conditions may change quickly
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Their stay may be interrupted or cancelled due to fire risk
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Closures and evacuations are outside the control of The Roost
Guests are strongly encouraged to monitor local conditions and warnings via CFA and VicEmergency before and during their stay.
Distinction: Fire Danger Period vs Catastrophic Fire Days
It is important to understand the difference between the Fire Danger Period and a Catastrophic Fire Warning:
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The Fire Danger Period is a seasonal timeframe where heightened fire risk exists. The Roost may remain open during this period, subject to conditions.
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A Catastrophic Fire Warning is a severe emergency declaration requiring immediate action. On these days, The Roost will close.
Catastrophic Fire Danger Closure Policy
In the event that a Catastrophic Fire Warning is declared for our region, The Roost will close for the safety of guests and staff.
In-House Guests
Guests currently staying at The Roost will be advised to vacate their accommodation if:
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A Catastrophic Fire Warning is declared, or
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Management determines such conditions are likely to occur based on CFA advice.
Guests Due to Check-In
Guests scheduled to check in on a day where a Catastrophic Fire Warning is declared will be notified that:
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Their accommodation will not be available, and
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The Roost will be closed.
Credit Voucher Policy – Catastrophic Fire Events
Guests affected by a Catastrophic Fire Warning (including in-house guests and guests due to arrive) will be issued with a credit voucher for future accommodation.
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The credit will be equal to the value of the affected nights, including:
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Days declared Catastrophic, and/or
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Days where evacuation is instructed or advised by the CFA
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Credit vouchers are valid for 18 months from the original stay date
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Credit values are net of any commissions or fees paid to third-party booking platforms
This policy applies in place of cash refunds during Catastrophic Fire events.
Guest Acknowledgement
Guest safety is our highest priority. By booking accommodation at The Roost during the Fire Danger Period, guests acknowledge the inherent risks associated with bushfire-prone environments and agree to comply with all emergency instructions issued by authorities or management.